Terms of use

Last Updated: [12/15/2024]

Welcome to the LUDERMASKIN online store! By accessing or using our website, you agree to the terms and conditions described below. If you do not agree, we ask that you refrain from using the services offered by our store.

  1. OBJECT
    These Terms of Use govern access to and use of the LUDERMASKIN website (https://www.ludermaskin.com.br/), whose purpose is to offer users cosmetic and dermocosmetic products.

  2. ACCEPTANCE OF TERMS
    By browsing and making purchases in the online store, the user declares that they have read, understood, and agree to all the Terms of Use and other applicable policies (such as the Privacy Policy and the Exchange and Return Policy).

  3. ACCESS TO THE WEBSITE
    3.1. The LUDERMASKIN website can be accessed by any user, requiring registration to make purchases.
    3.2. The user is responsible for providing truthful, complete, and updated information during registration.
    3.3. LUDERMASKIN is not responsible for unauthorized access resulting from loss, theft, or sharing of the user's password.

  4. PRODUCTS AND SERVICES
    4.1. LUDERMASKIN is committed to providing clear and complete information about the marketed products, including descriptions, ingredients, usage instructions, and precautions.
    4.2. Product images are for illustrative purposes only. There may be slight variations in product appearance due to manufacturer changes or user screen settings.
    4.3. Product stock is subject to availability. If purchased items are unavailable, the user will be notified and may choose store credit, product replacement, or a refund.

  5. PAYMENT POLICY
    5.1. The online store accepts payments via credit card, PAYPAL, PIX, bank slips, and other methods specified at the time of purchase.
    5.2. All transactions are processed in a secure environment, using certified platforms to ensure the protection of users' financial data.
    5.3. Payment processing is subject to approval by the respective financial institutions.

  6. DELIVERY AND SHIPPING
    6.1. Delivery times and costs vary depending on the user’s location and will be informed at the time of purchase.
    6.2. Delivery time begins counting from payment confirmation.
    6.3. LUDERMASKIN is not responsible for delays caused by logistical issues with carriers or incorrect address information provided by the user.

  7. EXCHANGE AND RETURN POLICY
    7.1. Users have the right to request product exchanges or returns as provided by the Consumer Protection Code.
    7.2. For defective or damaged products, the request must be made within 7 (seven) business days after receipt.
    7.3. The returned product must be in its original packaging, without signs of use, and accompanied by the invoice and all accessories.
    7.4. Return costs due to withdrawal (change of mind) will be covered by LUDERMASKIN only if requested within 7 (seven) calendar days after receipt.

  8. USER RESPONSIBILITIES
    8.1. Use the website only for lawful purposes and in compliance with the Terms of Use.
    8.2. Not infringe the intellectual property rights of LUDERMASKIN or third parties.
    8.3. Not disseminate content that may be deemed offensive, harmful, or illegal through the website.